Tesla electric vehicles are known for their cutting-edge technology and innovative features, and one of the most convenient aspects of owning a Tesla is the ability to control and monitor your car through the Tesla mobile app.
From checking your car’s battery status to pre-conditioning the cabin, the Tesla app offers a range of features that enhance the ownership experience.
However, like any technology, it’s not uncommon to encounter issues from time to time. One frustrating problem that Tesla owners may face is when their car won’t wake up from the app.
In this article, we’ll explore the possible reasons behind this issue and provide solutions to get your Tesla back online.
Solutions to Tesla Won’t Wake Up From App Issue
Let’s explore the solutions to get your Tesla back online and responsive through the app.
1. Check Your Internet Connection
The first step is to ensure that your smartphone has a stable internet connection. Try connecting to a different Wi-Fi network or using your mobile data to see if that resolves the issue. Sometimes, a simple network switch can make a significant difference.
2. Restart the Tesla App
If the app is not responding as expected, try force-closing it and reopening it. On most smartphones, you can do this by swiping the app away in the app switcher or recent apps menu. Then, launch the app again and see if it can establish a connection with your car.
If that doesn’t work, try rebooting your phone and trying to wake up the car again using the app. If the app glitch is the culprit, it should be resolved after following this.
3. Wake Up Your Tesla Manually
If your Tesla is in deep sleep mode, you can try waking it up manually by physically interacting with the car.
Approach the car and press any button on the key fob, open and close a door, or tap on the brake pedal.
This should trigger the car to wake up and establish a connection with the app more quickly.
After doing it manually, test it using the app so that you are sure that the app is working properly.
4. Use Power Cycle
Sometimes, a simple power cycle of your Tesla can resolve connectivity issues.
To do this-
- Go to “Controls” on the touchscreen,
- Select “Safety” and
- Then choose “Power Off.”
- Wait for a minute, then power the car back on by pressing the brake pedal.
Reboot the Center Console
Alternative to the power cycle, you could use this technique-
- Press the brake pedal.
- Press and hold both scroll wheel buttons on the steering wheel.
- Release buttons when the screen goes black.
- Wait for the screen to wake up.
- Press the brake pedal a couple of times.
Now, test the app to see if it can wake up the car remotely or not.
5. Check for Software Updates
Outdated software can sometimes cause app connectivity problems. Ensure that both your Tesla app and your car’s firmware are up to date.
You can check for app updates on your smartphone’s app store-
- For android- use Google Play Store.
- For iPhone or iPad- use App Store.
Also, initiate car software updates from the car’s touchscreen-
- Go to Controls.
- Navigate to Software
- See if there is any update available.
- If available, Install it.
After making sure all the apps are updated to the latest available version, check the phone key.
6. Check Network Settings
Verify that your home Wi-Fi network or the network you’re connected to allows the Tesla app to communicate with your car.
Ensure that there are no firewall restrictions or network issues that might be blocking the connection.
Especially, if you are using a shared IP for your broadband connection, there is a good chance that it has a bad reputation causing the connection to get blocked or laggy. Try using a reputed proxy service or VPN to tackle the issue.
7. Reinstall the Tesla App
If none of the above solutions work, you can try uninstalling and reinstalling the Tesla app on your smartphone. This can help resolve any app-related glitches or corrupted data that may be causing the issue.
8. Contact Tesla Support
If you’ve tried all the above steps and the problem persists, it’s advisable to reach out to Tesla’s customer support. They can provide further assistance and may be able to diagnose and resolve the issue remotely.
How to Prevent Future Connectivity Issues Between Tesla & App?
While these solutions should help you resolve the problem of your Tesla not waking up from the app, it’s also a good idea to take some preventive measures to minimize the chances of encountering this issue in the future:
- Regularly Update Software: Keep both your Tesla app and your car’s firmware up to date to ensure compatibility and security.
- Maintain a Stable Internet Connection: Ensure that you have a reliable internet connection on your smartphone, especially when you need to interact with your Tesla remotely.
- Keep Your Tesla Plugged In: If possible, keep your Tesla plugged in when not in use. This can help prevent it from entering deep sleep mode and make it more responsive through the app.
- Check for Server Status: Before assuming the issue is on your end, you can check Tesla’s server status on their official website or social media channels. Sometimes, server outages can affect app connectivity.
Want to know a bit more details? Let’s get into that-
Why Does the Issue Occur?
Let’s explore some common reasons why your Tesla might not wake up from the app:
1. Poor Internet Connection
The Tesla app relies on a stable internet connection to communicate with your car. If your smartphone has a weak or unstable internet connection, it can lead to issues with app connectivity.
2. Car is in “Deep Sleep” Mode
Tesla vehicles enter a deep sleep mode to conserve energy when not in use. While in this mode, the car’s systems are partially shut down, which can result in a delayed response when you try to wake it up through the app.
3. Software Glitches
Like any software, the Tesla app and the car’s firmware can encounter glitches and bugs that affect their performance. These glitches may disrupt the connection between the app and the car.
4. Network Issues
Network-related problems, both on Tesla’s servers and your local network, can prevent the app from establishing a connection with your car. This can include server outages, firewall restrictions, or network congestion.
5. App Permissions
Sometimes, app permissions on your smartphone can interfere with its ability to communicate with your Tesla. Incorrect settings or restricted permissions can block the app’s access to certain features.
Understanding the Issue
When you encounter the problem of your Tesla not waking up from the app, it means that the app is unable to establish a connection with your car. This can happen for various reasons, and it can be quite inconvenient, especially if you’re trying to perform tasks like unlocking the car remotely, checking its charging status, or initiating a software update.
The issue can manifest in several ways:
- App Connection Failure: You open the Tesla app, but it fails to connect to your car, displaying a “Connection Failed” or “Car is Offline” message.
- Delayed Response: The app may show a significant delay in updating the car’s status, making it difficult to control or monitor your Tesla effectively.
- Limited Functionality: Even if the app connects, you might find that some features don’t work correctly, such as unlocking the doors or adjusting climate control settings.
In conclusion, experiencing connectivity issues with your Tesla app can be frustrating, but with the right troubleshooting steps, you can usually resolve the problem and enjoy seamless control and monitoring of your Tesla once again.
By following the solutions and preventive measures mentioned in this article, you can ensure a smoother and more reliable experience with your Tesla’s mobile app. If all else fails, don’t hesitate to reach out to Tesla support for assistance and guidance.