The Tesla app is an essential tool for Tesla owners, allowing them to control various aspects of their electric vehicles remotely.
One of the app’s features is “Explore,” which provides users with information about nearby Superchargers, destinations, and other useful data.
However, some users have reported encountering an issue where the Tesla app gets stuck on the Explore screen, preventing them from accessing other features.
In this article, we will explore the potential reasons behind this problem and provide step-by-step solutions to fix it.
How to Fix Stuck Tesla App on Explore?
If you have bought a new Tesla and synced the App with the car, it may take up to 24 hours for everything to sort out. So, wait 24 hours for everything to sync up and it will solve automatically. In the meantime, I recommend rebooting your phone and ensuring proper internet connectivity.
Troubleshooting the Tesla App Stuck on Explore
If it’s an old Tesla or the issue persists after 24 hours, proceed with the troubleshooting steps one by one until the problem is fixed.
1. Check your Internet Connection
A stable internet connection is crucial for the Tesla app to function correctly. Ensure that you have a strong and active Wi-Fi or cellular data connection on your mobile device.
You can do this by opening a web browser or using other apps to verify your connectivity.
2. Restart the Tesla App
Sometimes, simply closing and reopening the Tesla app can resolve minor glitches. Swipe the app away or use your device’s task manager to force-close it, then relaunch the app to see if the Explore screen works properly.
3. Restart your Mobile Device
If restarting the app didn’t help, try restarting your mobile device. This can refresh system processes and potentially resolve any issues causing the Tesla app to get stuck.
4. Check Location Services
The Tesla app relies on your device’s GPS and location services to provide accurate information. Make sure location services are enabled for the app.
You can do this by visiting your device’s settings, finding the Tesla app in the list of installed apps, and ensuring that location access is set to “Always” or “While Using the App.”
5. Update the Tesla App
Outdated app versions can have compatibility issues. Check for updates to the Tesla app on your device’s app store (e.g., the Apple App Store or Google Play Store) and install any available updates.
6. Reinstall the Tesla App
If the problem persists, consider uninstalling and reinstalling the Tesla app. This can help clear any corrupted files or settings causing the issue. Remember to log in again after reinstalling.
7. Contact Tesla Support
If none of the above steps resolve the problem, you may need to contact Tesla Support for further assistance. They can provide specific guidance or check if there are known issues affecting the Tesla app in your region.
Conclusion
The Tesla app’s Explore feature is a handy tool for Tesla owners, providing valuable information about charging locations and nearby destinations.
If you find that the Tesla app is stuck on the Explore screen, it’s essential to troubleshoot the issue promptly to regain access to the app’s full functionality.
By following the steps outlined in this article, you can diagnose and resolve the problem, ensuring a smoother experience with your Tesla vehicle and the accompanying app.